Legal & policies
Cancellation & Refund Policy
How to cancel or reschedule, when it's free, and how refunds and our service guarantee work.
Last updated October 8, 2026
The short version
- Free to cancel until your crew is on the way.
- Bad weather? We reschedule, or you cancel free.
- Missed a spot? We come back free within 7 days.
- Refunds go back to how you paid, usually within 5–10 business days.
Cancelling a booking
You can cancel any booking free of charge until your crew is marked as on the way — from your account, from the tracking link in your confirmation email, or by contacting us. If you already paid, we refund the full amount to the way you paid.
Once the crew is on the way, contact us. If the crew has already driven out or started, we may charge for the work done or the trip, and we'll always tell you the amount before invoicing.
Rescheduling
To change the day or time, cancel and rebook, or contact us and we'll move it for you. If we need to reschedule because of weather, unsafe conditions or crew availability, we'll offer the next available time — or you can cancel at no charge.
Service guarantee
If a spot is missed or you're not happy with the work, tell us within 7 days of the visit — reply to your invoice email or contact us with a photo if you can. We'll send a crew back to fix it at no charge.
If we can't put it right, we'll give you a partial or full refund for that visit.
Refunds
Approved refunds are returned to the way you paid: card and wallet refunds through our payment processor (usually 5–10 business days to appear, depending on your bank), and Interac e-Transfer payments by e-Transfer back to you.
If you were charged twice or charged the wrong amount, contact us and we'll correct it right away.
Seasonal plans
Seasonal plans have no contract. You can cancel at any time and you won't be billed for the following months. The month already started isn't refunded, but you keep service until it ends. See the Seasonal Plan Terms for details.